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By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience from a cost center into a competitive edge.

AI has supported back-office operations in the insurance industry for years. Now, it makes coverage more accessible, transparent, and tailored to the needs of small business buyers.

Interactions 2025 marked a pivotal moment in the evolution of NiCE, not just as a premier provider of customer experience technology but as a forward-looking orchestrator of human-centric, AI-driven transformation.

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven intelligence. The result turns the combination into a more effective CRM platform.

Netigate’s Ask AI utilizes generative AI to enable businesses to quickly analyze large volumes of customer and employee feedback. The platform surfaces actionable insights that improve satisfaction, reduce churn, and support strategic decision-making.

Marketers are investing in GenAI to improve martech performance, but a persistent skills gap is slowing adoption and limiting gains in efficiency and effectiveness.

A CRM is more than a tech upgrade; it’s a strategic shift that breaks down silos, boosts productivity, and empowers smaller teams to operate like enterprise players.

Most shoppers are satisfied with AI product recommendations, but a new study shows lingering distrust in AI-driven advice and chatbots for online shopping.

Composable commerce's modular approach allows companies to integrate various independent technologies best suited to their unique needs. Unlike headless architecture, it does not require much back-end maintenance.

CallMiner’s AI feedback tool automates insight generation from calls, surveys, and reviews—helping brands improve satisfaction and prevent churn.

TechnoMile's WinIt platform uses AI to help small businesses streamline federal sales, manage task orders, and identify the right contract opportunities.

When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant messages with offers to customers in targeted campaigns.

Coveo’s AI-powered smart search helps retailers drive conversions by improving relevance, personalization, and overall shopper experience.

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major commerce systems while preparing for future support across social media channels.