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NetSuite is the first of the Software as a Service vendors to introduce support for Apple's vaunted iPhone. Called "SuitePhone," it provides native support for Safari, the iPhone's browser, as well as NetSuite's own product line and its role-based dashboards. Using SuitePhone, users can remotely acc...

How good is the match between Software AG and its recent acquisition webMethods? Was is strictly a geographical sales force synergy? Or will webMethods become the de facto R&D arm of Software AG while the parent firm's legacy cash flow sustains the movement toward service-oriented architecture? ...

Interactive Intelligence has released its second-generation session initiation protocol Interaction Gateway, an appliance that enables connections between traditional T1 and E1 trunk lines and Voice over Internet Protocol networks. The new version includes support for global protocols, fax support ...

Oracle has rolled out the next iteration of its core database product line. Oracle Database 11g, the company proudly claims, is the result of 15 million test hours and 36,000 person-months of development. "Oracle Database 11g, built on 30 years of design experience, delivers the next generation of e...

Microsoft tipped its hand just a little bit more about its forthcoming on-demand CRM initiatives at its Worldwide Partner Conference now underway in Denver. It has released its subscription fees -- a schedule that suggests it is gearing up for a price war with primary competitor Salesforce.com. It a...

It's just a hunch, but I think that NetSuite CEO Zach Nelson will not have the same problems with the SEC regarding his IPO that Marc Benioff had a couple of years ago when he took Salesforce.com public. You might recall that Benioff was slapped with a large fine for speaking about his impending IPO...

FrontRange Solutions has made available version 5.1 of FrontRange Voice, an IP telephony software application that can be installed on the desktop without the need for other equipment. It targets small and medium-sized businesses and offers upgrades in functionality and integration over previous ve...

While wireless carriers are shuddering in the face of the iPhone's launch, Sprint Nextel has sent letters to some of its more demanding customers telling them, in effect, "you're fired." The number of customers let go is unknown, according to press reports, and Sprint did not return calls for commen...

Although in its infancy, the market for on-demand application systems, including Software as a Service, is taking root and growing rapidly in East Asia, as was seen in Part 1 of this series. Springboard Research sees SaaS revenues in the region growing 80 percent annually between 2006 and 2010 from ...

In the not-so-distant future, the mundane will become borderline miraculous. The home washing machine will order its own repairs and the sprinkler system will call you on your cell phone to say the lawn service has broken one of its water spouts and it is now wasting water. The car will tell you to ...

Over the last three weeks I have received an intensive course in what it means to be The Customer, and I really liked it. During that time -- not to mention the preceding six months -- my wife and I have been trying to get our kitchen remodeled. In our journey we have dealt with a broad range of co...

NetSuite made its long-anticipated move toward becoming a public company, filing the necessary paperwork on Monday. The company plans to raise up to $75 million with its initial public offering of common stock. The filing did not state the number of shares or the expected IPO price, however. Credit ...

ATG has introduced a service center application for its e-commerce suite, ATG Commerce, that builds on some of the company's previous acquisitions. The Commerce Service Center contact center application integrates e-commerce functionality with back-end order administration, sales support and custome...

Oracle has released Contact Center Anywhere 8.1, an application that builds on its acquisition of Telephony@Work, an on-demand provider of IP-based software infrastructure for hosted contact center services, made exactly a year ago. Oracle Contact Center Anywhere 8.1, is a multimedia IP-based contac...

Software as a Service, also known as "on-demand software," is making inroads across East Asia as organizations large and small become comfortable enough with Web services and network application delivery to risk using them for a variety of business functions. The regional SaaS market will grow more ...