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The saga of the $54 million lawsuit against a Washington, D.C.-area dry cleaners over a missing pair of pants has come to an end, with Washington Superior Court Judge Judith Bartnoff ruling that the plaintiff, Roy Pearson, had not proven the store had lost the pants. Now, Pearson, an administrative ...

A new survey conducted by the Computing Technology Industry Association shows that while vendors are gearing up for greater use of radio frequency identification applications in the supply chain, customers have been slow to accept them. A whopping 84 percent of technology resellers, solution provide...

Nuance Communications, the lead vendor in the growing speech-recognition software category, plans to acquire Time Warner's Tegic Communications for $265 million. The acquisition will add $45 million to $48 million in net revenue in fiscal 2008, the company reported. The addition of Tegic, which dev...

Oracle is enhancing the mobile options it offers to Siebel CRM On Demand customers through partnerships with best-of-breed application vendors and device manufacturers. Earlier this year, for example, it announced a partnership with BlackBerry maker Research In Motion. More recently, it struck a dea...

Salestream Software has launched an upgraded version of its e-mail marketing add-in for Microsoft Outlook. PoliteMail 2.0 allows users to craft 1to1 marketing messages instead of generic e-mails. Its major selling point is that users don't have to leave Outlook to use PoliteMail. Additionally, the n...

Oncontact Software has released a new version of its CRM suite that is fully interoperable with Microsoft's Windows Vista operating system. This is the first release in a two-part rollout: Oncontact will release an enhancement to its Web offering in August. Designed to be installed with little integ...

Last year, SAP spin-off company Tealeaf introduced software that allows call center agents and other customer service representatives to see what customers see through their Web browsers through an application called "cxReveal." Now, the company has announced an upgrade to that software that integra...

ATG has updated its e-commerce platform to include automated affinity selling for retailers and other e-commerce providers. It is the biggest update the vendor has made since it rolled out its v. 6.4 platform last summer, spokesperson Tucker Walsh told CRM Buyer. This release enhances the company's ...

Call centers for PC companies placed dead last in customer satisfaction in a survey released Tuesday by an international consulting group. The Ann Arbor, Mich.-based CFI Group found PC call centers scored a 64, the lowest customer satisfaction score of all the industries surveyed. "Scores in the six...

How can companies establish effective customer relationship management in the heat of battle? We're not talking about a military action; the conflict in this case exists between entertainment companies and their customers. "For the most part, the entertainment industry and its customers have been at...

It's hard to avoid comparisons between Microsoft and Salesforce.com this week. While many see a zero sum game being played out in which Google plus Salesforce.com somehow equals a diminished Microsoft, I think there's more. In each case, we see major technology companies building elegant products fo...

Call center software developer CosmoCom normally has an appetite for enterprise-scale customers. Now, it is employing a new business model with a product introduced in South Korea aimed at small and mid-sized businesses. CosmoCom teamed with KT Networks -- a company within the Korea Telecom family f...

Microsoft is slated to garner the majority of IT development spending over the next six months, according to a survey of more than 300 developers by Evans Data. The reason is more complex than Microsoft's dominance on the desktop or in corporate IT. Rather, developers are gravitating to Microsoft a...

Ending weeks of speculation, Salesforce.com has unveiled an expanded partnership with Google that will start by combining the on-demand software firm's Web-based CRM product with Google AdWords. The two companies, which have been linked in rumors for weeks, launched the product Tuesday in 43 countri...

If the reports of Avaya's acquisition are accurate, Texas Pacific Group and Silver Lake Partners are near to closing the largest leveraged buyout of a computer networking company. Avaya, TPG and Silver Lake are declining to comment, but reports say the two private equity firms will pay about $8 bill...