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More than half of all consumers say a negative online experience leads to online and offline abandonment. With the click of a mouse, a customer who has invested time and effort researching your products and services online, and who may have purchased something from your site or store in the past, wi...

An Ottawa-based provider of CRM for small and medium-sized businesses, The Long Reach Corporation has a surprisingly far-flung customer base, with clients in the United States, Australia, the United Kingdom, Germany and Japan. That is likely due to the special niche it fills for SMBs, a corporate co...

StayinFront has shifted its CRM application to .Net architecture in what is the first major overhaul of its flagship product in two years. The new product, StayinFront CRM 10, migrated from a client-server model to a platform that allows it to integrate with other software applications more easily a...

Online fraud scams continue to grow by 15 percent per quarter, targeting financial institutions of all sizes as well as e-commerce venues. The direct cost to financial and e-commerce industries is significant -- estimated by some analysts in the billions of dollars in 2006 alone. The rock phish atta...

Genius.com has released Genius Team -- a new edition of SalesGenius, the marketing and sales application it debuted last year. The new team application automates many of the tasks in SalesGenius and provides a venue for greater administrative control, according to Felicity Wohltman, vice president o...

Oracle has released its latest semiannual upgrade of its Siebel CRM On Demand product. Unlike previous releases that focused on smaller changes and tweaks, Release 14 incorporates substantial improvements to its architecture and integration capabilities. In fact, it is the product's most significant...

Opposing tensions are much in evidence in the legal wrangle over individual privacy rights and security in the digital environment. The dizzying pace of technological innovation continues as individuals and organizations public and private struggle to come to grips with its implications and ramifica...

Determining the right combination of people, processes and technologies is critical to the effectiveness of the virtual call center -- a call center that functions in every respect as a single logical entity with agents that are physically distributed across multiple locations. An integral piece to ...

With its sex appeal, direct conduit to YouTube and ability to store videos and music -- advantages hardly conducive to productivity in a work environment -- it would not seem likely that many businesses would want to incorporate the iPhone into their operations. Then there is the not small matter o...

Last week, the train officially pulled into the station; we got a call from Tranquility Base -- choose your metaphor. Salesforce.com announced availability of Summer '07 which included final delivery of the long-awaited Apex programming language -- the last piece of the developer platform. From here...

Avaya is extending its mobile applications to give users of Nokia Eseries business devices the ability to switch back and forth between private WiFi and public cellular networks. The application enhances a company's productivity and cost savings, Steve Hardy, Avaya director of product marketing, tol...

SAP's profit rose 8.2 percent thanks to a surprising increase in license sales. In response, the company's stock surged to record highs not seen in the last 18 months. For the quarter, SAP posted net income of about 51 cents a share, or $620 million, from 47 cents a share, or $573 million, a year ag...

Some 9.1 percent of families in the U.S. do not have a deposit account of any type, according to a recent household survey from the Federal Reserve. This market segment lives check to check and typically avoids opening bank accounts because of a lack of funds combined with a deep distrust of banks.

Salesforce.com has introduced its Summer '07 release, dubbing it a "Platform as a Service" product because of the presence of the developer code Apex in the application. While Apex has been released before, this is the first time it has been live for customers in a production environment. The multip...

Epicor has released its first major overhaul of its CRM application since the company shifted its product line to the .NET platform. At that time, in 2002, Epicor introduced new CRM functionality that played upon the benefits of moving away from a client-server environment. This release focuses more...