Products

Salesforce.com unveiled a new customer service help desk tool this week. Desk.com works with customer requests delivered over a social network. It is the byproduct of Salesforce.com's acquisition of Assistly last year. However, it is no mere product integration, said Alex Bard, former Assistly CEO a...

At the National Retail Federation's annual convention,Retail's BIG Show 2012, Epicor debuted its latest mobile offering: the Epicor Retail Clienteling application. It is an add-on for Epicor's existing CRM app, said Dave Burton, product director of CRM services -- meaning a retailer has to be an Epi...

This was a big week for the Nasdaq-listed Blackbaud: The company announced its plans to acquire Convio, which offers a fund-raising application for nonprofits, for $275 million. The feature sets of the Convio application and Blackbaud's CRM software for the nonprofit space are complementary, to a la...

Avaya has released its IP Office 8.0 -- the latest iteration of its trademark unified communications platform for small and mid-sized businesses. The new application comes with a number of new features, some of which focus on the company's core competency of communications, collaboration and presenc...

Zoho has rolled out a major update to its CRM app, completely redesigning the user interface and adding new social and productivity features. It is a massive overhaul, Zoho evangelist Raju Vegesna told CRM Buyer -- one the company plans to extend to other applications throughout its business suite o...

Radian6 Social Marketing Cloud has been released -- it's the first Radian6 product to come to market after the company's acquisition by Salesforce.com earlier this year. It is also the first product in which Salesforce.com's functionality has been tightly embedded in the Radian6 feature set, althoug...

SugarCRM, an open source CRM provider, has released 6.3, a new version of its flagship product line. It has also upped the ante in the cloud wars by partnering with IBM on its SmartCloud platform. The upshot, said CMO Nick Halsey, is a CRM app more than able to go head to head with long-established ...

SAP has updated SAP Business One, rolling out its 8.82 iteration for both the on-premises and hosted versions. A point release, the upgrade cannot be said to be a major leap forward in terms of functionality, but it does offer solid enhancements to the application's bread-and-butter feature set, as ...

Salesforce.com has a developed a new tool for companies to help them develop and publish Web pages and landing pages specifically for marketing campaigns. The tool, called "Siteforce," is built on the Force.com platform. It focuses specifically on new technologies that legacy content management syst...

Microsoft is rolling out a service update for Microsoft Dynamics CRM Online for both the partner-hosted and on-premises deployments. The update includes its promised "Activity Feeds," as well as administrative enhancements and stepped-up disaster recovery practices. Microsoft has put Dynamics CRM on...

Marketo is taking aim at the smaller end of the business community with Spark, a stripped-down version of its revenue performance management application. The new offering is an entirely separate product; however, there is a tight migration path between it and other products in the Marketo family, sa...

Facebook, check. Twitter, check. RSS feeds, absolutely. Mobile, heck yes. In short, email marketing and marketing automation vendor Silverpop has been steadily adding the social and mobile channels to its range of offerings. Now it is pulling the "check-in" channel into the mix with its acquisition ...

Yesware has gone to market with a new cloud-based email productivity application that is based on the simplest of concepts: Salespeople hate to waste time inputting data into their CRM systems. However, companies need that data salespeople hate to bother with. Ergo, a system that automatically input...

StayinFront has been offering users mobile functionality for 10 years. However, its apps were not optimized for the latest generation of mobile devices, Ken Arbadji, vice president of North American sales, is quick to acknowledge -- such as the iPhone, iPad and Google Android devices. So, earlier th...

Responsys has beefed up its email marketing, social media, mobile and channel marketing Interact suite with a retargeting application for display ads. Generally speaking, ad retargeting refers to the ad strategy of showing ads to consumers who may have visited a website, lingered over a product or t...