Products

The majority of salesforce automation software that is on the market and designed for small and medium-sized businesses has never fully felt quite right to users -- or for that matter, to JustEnough CEO Malcolm Buxton. "Many of those packages were designed from the larger corporate point of view, ev...

I worked on an exercise in messaging for a CRM vendor this week, and it was both entertaining and frustrating at times. It was entertaining to hear smart people offer clever takes on what they do (and, perhaps more colorfully, what their competition does), but it was frustrating to realize that the ...

Shortly before Salesforce.com's Dreamforce conference kicked off this year, with its accompanying slew of new offers and products, Microsoft Dynamics CRM played a little offense: The company rolled out a "Cloud CRM for Less" offer, which grants $150 in cash per user seat to any customer that switche...

Salesforce.com has been front and center the past couple of weeks, revving up for its Dreamforce '11 cloud computing industry event, running Aug. 30 to Sept. 2 at the Moscone Center in San Francisco. Dreamforce is expected to draw more than 40,000 registered attendees and showcase 1,000 solutions ...

SAS is beefing up its SAS Social Media Analytics application with new features that give users a better handle on their social media effectiveness: improved tracking of past versus present performance, and benchmarks to assess competitors' performance. "A lot of this functionality seems as though it...

NanoRep, the developer of a help-desk application that employs a self-learning knowledge base, has just taken its fledging product global. An automatic language conversion feature now translates information into 34 languages, explained nanoRep CEO Doron Herzich. "The system can learn which language ...

Recent announcements in the CRM space have been all about crossing bridges to streamline customer contact functions and making customer service representatives' lives easier and more productive. And all it's taking is a click of the mouse. LiveChat, a developer of real-time software and Web analytic...

Assistly, a SaaS customer service company, started out with the goal of helping its user base incorporate communications from all channels into the customer service hub. That means messages sent via social media, including tweets and Facebook posts, and even replies to routine transactional emails s...

InsideView will be announcing several upgrades to its SaaS social sales and intelligence application in the coming weeks. Some of the changes, including social profile features, have already gone live. The company has been turning them on over the past month, as soon as they were developed, said Ral...

Xactly has updated its Express product, a sales compensation management application designed for small and medium-sized businesses. Xactly Express 2.2 comes with more ways for sales reps to customize their dashboards and more features for administrators to manage the information flow to the reps. Si...

Oracle has released version 19 of its Oracle CRM On Demand application, providing upgrades that range from small, incremental changes to significant innovations. These include new cloud extensibility and mobile options; more access for sales reps via a new connected smartphone application that allow...

Aprimo has added integrated text messaging functionality to its Aprimo Marketing Studio On Demand application via a new mobile module. The new features allow users to launch SMS campaigns using segmentation, dialog and management functions similar to those found in applications designed to manage ma...

Avaya is delivering multimedia capabilities to the front line with its announcement of two new contact center products designed to bring agent-assisted and automated customer service up to speed with the social networking world: Avaya Aura Contact Center 6.2 and the Avaya Experience Portal. Avaya Au...

A year or so after it rolled out v.7.0, Sage CRM has updated its application with social media functionality, more interactivity, and tighter integration with email marketing, including a subscription-based service for managing email marketing campaigns. The latter, in particular, is of high value t...

CDC Software's Pivotal CRM Customer Service and Support has launched, with major changes to the application's integration with social media and email, and more configuration options. This module was developed for the Pivotal 6 platform, which was built on the .Net Framework. The biggest jump in func...