Articles by Richard Adhikari

Fraud is a major concern for 72 percent of businesses, according to Experian's Global Fraud and Identity Report. More than 5,500 consumers and 500 business executives in 11 markets around the world participated in the survey The situation has not been improving, the report suggests, as six out of 10 businesses experienced the same losses to fraud a...

Enterprises have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner, at the firm's customer experience event in Tokyo earlier this week Twenty percent of brands will abandon their mobile apps by 2019, he predicted, choosing consumer messaging apps such as Facebook Messenger and WeC...

Conservatives on Twitter have been fulminating over their losses of followers measured in the thousands, a consequence of the network's unannounced lockout earlier this week of suspected bot accounts Among those objecting to the move are some high-profile figures known for expressing extreme right-wing views, including Michael Flynn Jr., son of the...

Broken corporate processes have been contributing to negative customer experiences, a recent survey suggests One thousand employees in United States companies with a workforce of 500 or more who work on a computer or mobile device for more than five hours a day responded to the online survey conducted by Nintex....

Some small e-commerce website operators may think their relative obscurity offers protection, but the fact is that SMBs are especially vulnerable to cyberattacks and malware. "Very often small businesses don't feel vulnerable to cyberthreats because they assume cybercriminals prefer to launch attacks on large companies," said Stephanie Weagle, VP ...

Nimble on Wednesday released Nimble Mobile CRM 3.0, its contact and pipeline manager for mobile sales teams and professionals. It is available for iOS now. A version for Android device users will be released in the spring Nimble Mobile CRM 3.0 unifies contacts from mobile, cloud-based and desktop records into one comprehensive relationship manager...

Oracle on Tuesday demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New York Autonomous capabilities for application development, mobile and bots, integration, analytics, security and system management are scheduled for availability in the first half of this year....

DataFox last week launched Account Scoring, a new product to help businesses and financial firms find and prioritize optimum target clients DataFox offers clients data on more than two million companies to help them prioritize existing prospect accounts, as well as discover new companies to add to their CRM systems as potential high priorities, sai...

EHang this week released footage of the latest test flights of its EHang 184 personal Autonomous Aerial Vehicle The EHang 184 can transport a single person at up to 130kph in Force 7 typhoon conditions, the company said....

Amazon on Thursday began offering same-day delivery of grocery items from Whole Foods Market to Prime members in four select markets For a minimum order of US$35, Prime members get free two-hour delivery between 8 a.m. and 10 p.m. One-hour delivery is available for a $7.99 fee....

MIT last week launchedthe MIT Intelligence Quest, an initiative to find out how human intelligence works, in engineering terms, and how a deeper grasp of human intelligence can be applied to building wiser and more useful machines. Life scientists, computer scientists, social scientists and engineers will collaborate in the effort....

The United States Supreme Court recently decided to revisit Quill Corp. v. North Dakota, a 1992 ruling that basically allowed states to collect taxes on online sales only from sellers that had a physical presence within their boundaries Brick-and-mortar retailers for years have argued that the ruling puts them at a competitive disadvantage....

SAP this week announced it would acquire long-term partner Callidus Software for about US$2.4 billion to improve back-office to front-office links. The transaction is expected to close in Q2 2018, subject to shareholder and regulatory approval and other customary closing conditions SAP will get Callidus Software's CallidusCloud, which offers a full...

Amazon on Tuesday introduced new functionality that enables its Alexa virtual assistant to send and receive SMS messages on devices running Android 5.0 or higher. Carrier charges may apply Alexa, the software that powers the Echo line of smart speakers, can play and send personalized messages from contacts for users who have set up voice profiles....

Apple has been working on a redesign of its e-book app for iPhones and iPads, in what could be the biggest upgrade to its e-book service in years, according to Bloomberg One recent indication is that the app is listed as "Books" instead of "iBooks" in the iOS 11.3 beta Apple released to developers last week....

SalesDirector.ai this week released a self-service version of its artificial intelligence sales execution and sales forecasting platform for B2B sales teams The system provides enterprise-grade AI to sales teams in less than five minutes, according to the company. Like the regular SalesDirector.ai platform, the self-service version is offered as a ...

Apple on Wednesday unveiled new features that will become available when iOS 11.3 is released this spring. The company has released the developer preview of iOS 11.3 to members of the iOS Developer Program. A public beta of the update is expected shortly....

TechTarget last week launched Deal ScoreCard, a quarterly report designed to help B2B technology executives make better purchasing decisions Deal ScoreCard covers 20 technology product market segments across the storage, data center, cloud, and end-user computing enterprise technology markets....

Google on Wednesday released its Cloud AutoML Vision service in Alpha. It is the first in a planned series of Cloud AutoML services designed to help people with limited machine learning expertise build their own custom models using advanced techniques such as learning2learn and transfer learning Learning2learn is a process for automating machine le...

Salesfusion on Tuesday launched version 12 of its marketing automation solution The company rebuilt Salesfusion 12 from the ground up to provide an architecture robust enough to support "the easiest-to-use, most modern campaign creation tools available to marketers today," said Greg Vilines, Salesfusion's VP of product and engineering....