Articles by Richard Adhikari

Data science has become mission-critical to many enterprises. Companies in the United States will spend billions on third-party audience data in 2018 and even more on third-party solutions to use that data, as they move toward becoming model-driven, Internet Advertising Bureau projections indicate It's not just a matter of harvesting data and then ...

Inbenta on Thursday released new application programming interfaces and software development kits that let enterprises customize chatbots The company offers an artificial intelligence-powered natural language search and conversational platform....

Facebook has taken down more than 270 pages and accounts operated by the Internet Research Agency, a Russian troll farm, CEO Mark Zuckerberg announced Tuesday. IRA trolls and ads were involved in Russia's attempts to interfere with the 2016 United States presidential elections, and the trolls have published hate speech and incitements to violence...

Intel on Tuesday unveiled its latest family of 8th generation Core processors "This is the big Intel refresh that folks have been talking about," said Ray Wang, principal analyst at Constellation Research....

Many small and mid-sized businesses, especially etailers, conduct a substantial amount of their business on Facebook Eighty percent of U.S. businesses with 250 employees or less use Facebook for marketing, suggest results of a G2 Crowd survey eMarketer cited in a report released last month....

Jacada has released V. 10.0 of its Jacada Interact platform, which supports its new Autonomous Customer Experience Suite The CX Suite, which debuted last week, lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple channels to standardize and optimize customer service interactions....

Snapchat soon may have a Connected Apps feature that is similar to the functionality at the heart of the Cambridge Analytica brouhaha, which has Facebook writhing under congressional scrutiny and consumer backlash. The latest beta features a new Connected Apps tab within the setting page, Mashable reported earlier this week.

Adobe this week introduced three features to its Target application in an effort to improve customer experiences through increased personalization: New Personalization Insights reports;...

Smart Homes: The Power, the Pleasure and the Pain, Part 1 Smart homes are here. Although not every home in the United States is tricked out with the latest technologies, they're no longer a rarity....

Small businesses use social media extensively, according to the results of a recent Clutch survey of 351 United States firms with fewer than 500 employees Overall, 71 percent of the respondents used social media for business purposes, and those affiliated with firms owned by women reported heavier use....

Google on Wednesday launched Subscribe with Google and several other journalism-related initiatives Subscribe with Google lets consumers store credit card information with Google, which can be used to access participating publishers' subscription services. Google takes care of billing, payment security and account management....

Accent Technologies this week announced the release of its new CRM Supercharger application, which guides selling and sales performance by applying intelligent data analytics to sales and buyer engagement data Like all of Accent's products, the Supercharger application is based on the Software as a Service model. It targets mid-sized to large busin...

The Nest Hello video doorbell and the Nest x Yale Lock became available last week, and the company announced its new Nest Temperature Sensor as the latest addition to its smart home lineup Owners of the Hello video doorbell can use the Nest app for iOS or Android to see and converse with people without opening their door. The x Yale Lock -- a tampe...

Walmart on Wednesday said it would expand its Online Grocery Delivery service, currently available in six markets, to more than 100 metro areas across the United States. Its plans call for covering more than 40 percent of U.S. households by the end of the year Walmart will use more than 800 of its stores to fulfill orders, and it will add thousands...

Salesforce this week launched Salesforce Essentials, a collection of intelligent apps targeting small and mid-sized businesses. Built on the Salesforce Lightning framework, Essentials offers a consumer-like experience optimized for any device. Relevant information is displayed on one unified console, and Lightning enables drag-and-drop customizati...

Pegasystems on Tuesday launched Pega Sales Coach, an artificial intelligence-powered addition to Pega Sales Automation Pega Sales Automation targets business-to-business and business-to-consumer companies....

"Blockchain" is the word on everyone's lips in the tech industry, with vendors pushing it as a solution for everything from banking and finance to retail and apparel "We're going to continue to see tech vendors trying to push blockchain as the solution to problems that may exist," said Rebecca Wettemann, VP of research at Nucleus Research....

The voice shopping market in the United States will rise from its current US$2 billion valuation to $40 billion by 2022, according to survey resultsOC&C Strategy Consultants released last week The trend is being driven by a surge in the number of homes using smart speakers, from the current 13 percent to 55 percent by 2022....

Zoho this week unveiled Zia Voice, a conversational artificial intelligence chatbot for sales teams that works with Zoho CRM Zia Voice lets sales teams analyze their Zoho CRM database for information such as new leads created, average deal revenue, or monthly forecasts. It analyzes interaction patterns and the progress of a lead or deal in the pipe...

AdRoll on Tuesday announced RollWorks, a new division that will provide business-to-business marketers with highly targeted, personalized marketing at scale across multiple channels and devices The result of a corporate restructuring, RollWorks will focus specifically on B2B marketing, while the AdRoll business unit will focus on the company's lega...