Uncategorized

Five9's Virtual Call Center products -- on-demand contact center applications -- are now fully compatible with Microsoft's Windows Vista operating system. Essentially, what this means is that the system, which requires only a Windows-based PC, Internet connection and headset, can now support Vista....

Broadband providers have been pushing so-called triple play offerings as a means to fatten their coffers, but those services are also contributing to increasing support costs and drooping customer satisfaction. "The competitive environment that characterizes today's broadband and value-added service...

Unica has introduced a new version of its marketing resource management platform, Affinium Plan 7.3. Though it is a point release, some of Version 7.3's new functionality is new to the industry as well. The new Marketing Objects feature allows marketers to digitally store and reuse marketing informa...

Outsourcing continues to grow at a healthy rate. As the market expands to include a wider range of business processes, competitive cost opportunities in emerging markets are pressuring management decision-making. Currents counter to this trend are in evidence, however. Among the challenges associate...

Some 90 percent of brand owners outsource at least some of their manufacturing, according to AMR Research. In addition, more than half of them expect to increase their use of contract outsourcing over the next two years. While it's been shown that outsourcing adds significant value -- and jobs -- to...

How do SOA and Web 2.0 services come together? Are we entering an era where a variety of business services from a spectrum of sources contribute to and perhaps dominate new business process aggregation? If so, won't that require a level of governance to protect enterprises from flighty Web-based ser...

Continuing its drive to expand beyond servicing a company's front-end needs, Salesforce.com is making products developed for its AppExchange platform available to any company -- not just buyers of its flagship CRM application. Salesforce Platform Edition gives users access to the 575 or so human res...

Giving users a hint of what to expect when Fusion is rolled out, Oracle has introduced its Application Integration Architecture, an open standards-based platform for integrating software from its various product lines. The platform includes prebuilt integrations for Oracle's enterprise resource pla...

The spring of 1997 was a significant time for the Food and Drug Administration. An overhaul of the Agency's Good Manufacturing Processes brought changes that had not been seen for a quarter of a century. This overhaul resulted in FDA regulation 21 Code of Federal Regulations Part 11, which places ce...

Last week, I got into the idea of evolution as it relates to the technology market and used Microsoft and Salesforce.com to illustrate the need to keep multiple plans percolating so that a company can take advantage of a move in the market. Evolution is an important filter through which I view the w...