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Customer Service

Customer Service

EXPERT ADVICE February 22, 2011

Communication is the key to the success of customer relationship management, and it lays the foundation for customer satisfaction and business growth. Today, we have a wide range of CRM communication channels that organizations effectively utilize for communicating with their customers to offer their products and services. The communication channels for CRM have evolved over time, along with the evolutio...

PRODUCT PROFILE

Zendesk Finds Enlightenment on the iPad

February 18, 2011

Zendesk, a Web-based help desk software provider, has not shied away from the mobile market, despite the traditional view of a help desk or customer service rep working at a desktop. It has introduced applications for the iPhone, BlackBerry and Android and now, the iPad. This application is the...

EXPERT ADVICE

The Internet and Global Project Management: It's Complicated

February 15, 2011

The cheapest available resources no longer necessarily come from the business next door. Any product or service that can be outsourced is more than likely being offered in some other region of the world for a competitive price, and it's up to consumers to decide where to spend their dollars. This m...

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Customer Service

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Spotlight Features

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Vendors

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