Products

RightNow Technologies has introduced its third industry vertical and appears to be poised to introduce a fourth -- in Consumer Goods Products -- in the near future. Thus far, the company has focused on industry groups in which it has a strong expertise and a large number of clients, such as higher e...

Talisma has introduced a new version of CIM 8.0, its self-service suite. While this release includes numerous enhancements to the existing product lineup, it also offers something completely new for the suite: a proactive sales feature set that leverages reactive service capabilities introduced in e...

Kana has pushed into the professional services area with its acquisition of eVergance Partners a management consulting and systems integration firm. Financial terms of the deal have not been disclosed. The acquisition is expected to be accretive to Kana for 2007 and is expected to close during the s...

Continuing its drive to expand beyond servicing a company's front-end needs, Salesforce.com is making products developed for its AppExchange platform available to any company -- not just buyers of its flagship CRM application. Salesforce Platform Edition gives users access to the 575 or so human res...

Giving users a hint of what to expect when Fusion is rolled out, Oracle has introduced its Application Integration Architecture, an open standards-based platform for integrating software from its various product lines. The platform includes prebuilt integrations for Oracle's enterprise resource pla...

Open source CRM vendor SugarCRM is adding service-related capabilities into its product line now that it has solidified its hold on marketing and analytics. The firm just released Project Management for its Sugar Professional and Sugar Enterprise product lines. In April, it will be announcing the av...

SAP has ratcheted up its campaign to increase its middle market customer base with the rollout of several new applications. At the CeBIT trade fair now taking place in Hannover, Germany, the company introduced an enhanced All-In-One application that offers some 80 micro verticals and is componentize...

Business intelligence is a fast-growing segment area in the on-demand market. BI solutions help enterprises track performance, understand business drivers, and manage an organization's overall operations. "BI is a large, complex set of technologies, processes and methodologies that address all of th...

Avaya is moving further into the communications collaboration space with its latest tool, Communications Enabled Business Processes. The software-and-service combo offering embeds Avaya Intelligent Communications products into a business process -- such as a production line's crisis communications a...

Etelos, a provider of open source hosted Web 2.0 applications, has released a beta version of a CRM tool designed to work with Google Apps, a commercial suite of office applications Google introduced last week. The Etelos product is integrated into Google's platform. The application, called "CRMforG...

Microsoft is offering new business intelligence features for its Dynamics CRM product. It can be downloaded for free from CodePlex, Microsoft's open source project-hosting Web site, and the Microsoft CRM Sandbox, a GotDotNet project created for Microsoft CRM users. Called "Microsoft Dynamics CRM Ana...

Oracle has released new versions of all five of the major application sets in its software lineup. The Redwood Shores, Calif.-based company announced the release of Siebel CRM 8, Oracle E-Business Suite 12, PeopleSoft Enterprise 9, JD Edwards EnterpriseOne 8.12 and JD Edwards World A9.1 during its A...

A year and a half after its first foray into the on-demand space, Kana has introduced the third leg of its Software-as-a-Service CRM suite -- a self-service application. This release is available as a stand-alone product or as part of an integrated suite of previously released SaaS applications that...

Oracle on Tuesday upgraded its self-service offering with the release of Siebel Communications Billing Manager 5.1.1 and Siebel Communications Billing Analytics 5.1.1 -- applications built on Siebel's acquisition of eDocs in 2005. New changes to the systems will give users increased online access to...

Oracle on Tuesday released a new Critical Patch Update addressing 51 security flaws across a variety of its products. The release was Oracle's ninth such quarterly update, and was the first to be preannounced. The release was initially announced last Thursday. Included among the patches are securit...