Products

Bloggers -- especially those whose traffic volumes can rival a minor newspaper's -- are getting used to the royal treatment. Consumer electronic vendors, hotels, auto manufacturers -- heck, even politicians -- are reaching out to the people who have made it their avocation to blog about them. Every...

NetSuite has introduced its own version of a development platform -- direct competition for the raft of initiatives and platforms Salesforce.com has designed to entice developers to its product line. The difference between them, according to NetSuite, is that it based its new platform on open standa...

RightNow has updated its flagship SaaS CRM product with new agent desktop functionality, customer-tracking abilities, enhanced analytics and chat features. The new version, which it calls "February '08," also includes a contextual workspace -- that is, a user interface for contact center service rep...

Oracle has introduced a new single-tenant option for its Siebel CRM customers. In contrast to the typical multitenant architecture, Siebel's Single Tenant, Enterprise Edition gives customers a path to connectivity via a fully dedicated database, middleware and application instance of Siebel CRM On D...

RightNow has enhanced its retail industry-specific app with chat and feedback functionality -- changes that give users more outreach options to customers using self-service channels. "With this app, retailers can incorporate feedback into chat," said Susan Meriwether, VP of product marketing, "to ma...

Salesforce.com has released its Spring '08 update, building on the Content and Ideas modules that debuted in its Winter '07 edition and boosting standard customer relationship management functionality. The primary purpose of the Content and Ideas applications is to give users more tools to manage un...

Amdocs has introduced a new lineup of service offerings designed to help its customers make the transition to marketing their own products and strategies in the digital medium. Amdocs began realigning its product portfolio in this direction last year, when it introduced the Customer Experience Syste...

ATG is building out its personalization feature set with the $10 million acquisition of best-of-breed vendor CleverSet. It is the first acquisition the company has made since its $48.3 million eStara deal in 2006. CleverSet is an automated personalization engine delivered in Software as a Service mo...

Alltel has joined the ranks of service providers offering mobile CRM functionality to their business customers. The wireless company has introduced SalesNOW, a contact, activity and deal management Web app designed for the BlackBerry mobile device. Most of the application's features relate to contac...

On the heels of Oracle's successful bid to acquire BEA Systems, SAP has unveiled the first wave of products developed through its own $6.78 billion acquisition of Business Objects last year. It has also revealed more details about its plans to integrate its product suite with the French business int...

Salesforce.com has introduced a set of new tools with a pricing model designed to encourage adoption of its Force.com Platform as a Service product introduced last year. One of the new entries is Force.com Cloud Computing architecture, which can be purchased on a per-login basis. "The concept of clo...

The latest version of Microsoft Dynamics CRM -- 4.0, formerly code-named "Titan" -- is complete and released to manufacturing. In other words, the long-awaited application has shipped from Microsoft's engineering group and is now available from electronic download for new and existing customers. The...

Cognos has wasted little time in rolling out an integration map for its newly acquired analytics best of breed vendor, Applix. The deal, which closed at the end of October, is bringing to Cognos financial performance management capabilities. The integration of the app will take place in three stages...

Pluris, a provider of multichannel marketing applications, has added a fourth product to its lineup with the release of its Marketing Optimization and Recommendation Engine. MORE packages advanced analytics, a recommendation engine and an optimization engine that allows users to make tailored produc...

On Wednesday, CentricCRM, a developer of open source CRM software, will announce it is rebranding its application after revamping it and adding new functionality. The company also is changing its name to "Concursive." Now called "Concourse," suite 5.0 offers an integrated CRM, Web site creation, con...