Products

Oracle introduced a new collaborative platform called "Beehive" at OpenWorld last week. To be sure, it was hardly the only announcement the enterprise software vendor made -- but it did serve as grist for many bloggers. Oracle is basically jumping on a bandwagon in the collaboration space, said Davi...

Four months out of the gate, Microsoft Dynamics CRM Online has been updated with Web 2.0 functionality to support Internet marketing campaigns, as well as other activities. The new features allow users to create and manage online and search engine campaigns; research and bid on keywords using search...

Last week, SugarCRM made version 5.1 generally available. With its beta release earlier this year, the open source CRM provider broke new ground, providing innovations in business intelligence and an intriguing mobile app for the BlackBerry and the iPhone. Developers are particularly excited about t...

Two-year-old Demandbase has planted its own stake in the rapidly emerging next-gen lead generation and lead conversion space with the introduction this week of Demandbase. A Software as a Service platform, Demandbase Central consists of sales and marketing applications as well as a search, scoring a...

With the release of its August '08 version, RightNow Technologies continues to shift both its platform and its lineup of products and features to Web 2.0. This latest upgrade includes a customer portal that offers widgets, video, forums and blogs. Its studio development environment now allows users ...

Talisma has introduced version 8.1 of its Knowledgebase application. The point release represents a significant shift in the company's approach to enterprise search, Bob Perry, director of Knowledgebase product management, told CRM Buyer. In this upgrade, Talisma has OEM'ed the Autonomy search engin...

Microsoft will be rolling out eight CRM "accelerators" for its Dynamics CRM product line in the second half of 2008. On the Javista blog, Microsoft's Reuben Krippner gives readers a thorough update on what they will offer customers. On the Microsoft Dynamics CRM Team Blog, he shares information for ...

IBM has rolled out a mobile software and service offering that builds upon several announcements it made earlier this year at the annual RIM Wireless Enterprise Conference. The offering, called "Mobility@Work," is a package of new software tools that allow developers to run existing desktop applicat...

Landslide has a friend in blogger Chris Bucholtz, who writes, "Here's what Landslide provides in the new release: a single-screen interface that walks its users through the standard tasks that CRM fulfills -- gathering data on customers and leads -- and then beyond that into a set of processes that ...

On July 11, when Apple had barely started to sell its much-anticipated iPhone 3G, Salesforce.com became the first customer relationship management vendor to announce the availability of its mobile applications for the iPhone in Apple's App Store. Now, two weeks after the phone's release, a few other...

SAP is transitioning its customers to the recently released SAP Enterprise Support package next year -- a change that will ultimately increase maintenance and support costs to 22 percent of license fees. Companies will begin moving to the new package immediately, with price increases set to take eff...

Lyris has upgraded its flagship product and rolled out a new application for the marketing and advertising industry. The enhancements to Lyris HQ pave the way for a steady addition of collaboration and social networking tools this year. Lyris HQ for Agencies, meanwhile, will provide an inroad into a...

On-demand business-to-business marketing vendor Genius.com has developed a new collaborative e-mail marketing module that focuses on lead qualification and prioritization. MarketingGenius brings together the sales and marketing departments. To a certain extent, it adds a service element, as the pros...

LucidEra, a provider of on-demand analytics for sales professionals and managers, is bringing marketing into its fold with the addition of LucidEra Lead Insight. This is an analytics application with more than 65 prebuilt metrics focused on marketing performance -- specifically, how effective the ma...

Google and Salesforce.com have rolled out a Force.com toolkit for Google Data application programming interfaces that's designed to help developers integrate Google Apps data and content with Force.com's database, logic and workflow capabilities. These open source tools and services, which are model...