Products

Zoho recently deepened the functionality in its CRM suite and upgraded Zoho Support with high-end and high-capacity telephony and mobile-app features for large businesses. The moves are part of the company's strategy of migrating upstream to service a larger customer base. "Zoho started off marketin...

There's always a lot to digest after Salesforce.com's annual bacchanalia, Dreamforce, which drew 135,000 registrants this year. Some of it is about Salesforce's announcements, but a lot more of it is about the implications of those announcements, the people who attend, and what goes on around the sh...

The story of this year's Dreamforce might best be told through the partner community and AppExchange, and that makes it a story about the platform. Appropriately enough, Salesforce teed up the platform topic in Chairman and CEO Marc Benioff's Tuesday keynote and the press conference immediately foll...

Building on the B2B targeting and personalization ad platform it launched about a year ago, Demandbase last week debuted a new ad tool called "B2B Retargeting." Like the Company-Targeted Advertising solution Demandbase launched in 2012, B2B Retargeting is a rare breed of online ad software in that i...

Ask prospective buyers of CRM software what they're most interested in, and you'll probably get a mix of variations on the following three themes: "I am not sure about the deployment model yet, although I have heard good things about the cloud"; "I know about the benefits of using an integrated suit...

Before speaking with a reporter recently about the latest upgrade to his company's CRM platform, Nimble CMO Eric Quanstrom ate his own cooking, so to speak: that is, he used Nimble to learn as much about her as possible. A few keystrokes later, he knew where she went to school, her hometown, other b...

ZipRealty recently released a mobile CRM app that complements its custom-built Zap online CRM system. While the mobile version, dubbed "mobile Zap," has the same functionality as its online desktop counterpart, it was designed with an eye to accommodating real estate agents' on-the-go schedules, sai...

SalesAgility last week rolled out SuiteCRM, an application that's designed to offer a fully open source alternative to SugarCRM Professional Edition. Built upon the latest release of SugarCRM Community Edition, the software includes reporting, workflow, quotes, products, security and portal extensio...

Microsoft on Monday announced the availability of its latest version of Dynamics CRM along with a new partnership with InsideView that adds social intelligence capabilities to the CRM system. Available for purchase starting Oct. 31, Microsoft Dynamics CRM 2013 offers a number of new features and cap...

Avaya last week released a slew of new applications onto the market, including a robust collaboration platform that targets mid-sized companies. Avaya IP Office 9.0 includes a number of features and deployment options geared specifically for companies that aren't ready to invest in enterprise offeri...

Constant Contact has rolled out enhancements to its platform, beefing up functionality in its reporting tools, customer tracking and reporting, and mobility options, as well as in a library tool designed to make storing and using content easier for users. The upgrades are a culmination of a lot of e...

On Wednesday Groupon announced that it has added new CRM features to its Breadcrumb point-of-sale app with the potential to drive traffic and improve customer relations for Groupon merchants. Customer tracking, for instance, is one of the new features now included in Breadcrumb, which was acquired b...

Imagine you're walking down a city street heading for a vegan restaurant that you've heard good things about. You get to the address only to discover it has gone out of business. Hungry and disappointed, you pull out your smartphone and wail to the Twitterverse, "Veggie Delight is closed! I'm starvi...

Oracle has upgraded its Customer Experience cloud-based application with enhancements throughout the platform, including the sales, marketing and service modules, the company announced on Wednesday at its Oracle OpenWorld event. "Organizations need to be able to easily establish the operational syst...

Commence earlier this month debuted version 5.5 of its CRM application with key enhancements including a new internal chat system, new Microsoft Word and calendar integrations, and a click-to-dial feature on mobile phones. Commence provides an array of CRM tools, including salesforce features and, f...