Articles by Sandeep Walia

Results 1-4 of 4 for Sandeep Walia
EXPERT ADVICE

Usability: The Cornerstone of E-Commerce/CRM Convergence

Online retail sales in the U.S. are projected to reach US$156.1 billion in 2009, jumping to over $229.1 billion by 2013 and accounting for 8 percent of total U.S. retail sales, according to a recent report by Forrester. When e-commerce was born some 13 years ago, systems were typically proprietary, requiring a large team of internal developers to...

EXPERT ADVICE

CRM and E-Commerce: The Integration Payoff

Every interaction an enterprise has with customers, partners or suppliers instigates a new trail of data which over a short period of time can create a deluge effect. Experts predict that within a few years it won't be uncommon to see enterprises with networks and databases storing over 100 TB (terabytes) of information One key area that has contri...

Data Mining: Customer Data Knocking at Your Door

Every interaction an enterprise has with customers, partners or suppliers instigates a new trail of data that can create a deluge effect over a short period of time. Experts predict that within a few years, it won't be uncommon to see enterprises with networks and databases storing over 100 TB (terabytes) of information. Today's challenge is extracting the useful information that can be applied to improving operations from the less useful. That's where data mining comes in...

CASE STUDY

Battling E-Commerce Credit Card Fraud

The Internet is still a very dangerous environment for conducting business. Lurking in the cyberspace shadows are criminal masterminds bent on stealing personal information and credit card numbers to further fund their activities. Almost daily, stories involving new worms, phishing scams or large security breaches headline the news. According to Celent Communications, an international consultancy group, the United States alone faces US$3.2 billion of online credit card fraud by 2007...

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