Articles by Jack M. Germain

E-commerce is entering a new phase of fraud, where transactions that appear legitimate — valid accounts, correct details, even routine behavior — can mask coordinated attacks powered by synthetic identities and AI From account takeovers (ATOs) to loyalty abuse, fraud now targets identity rather than the point of sale, warned Dany Naigeboren, se...

As AI gains momentum across the enterprise in 2026, many companies are running into an unexpected obstacle: trust — and a workforce that isn’t keeping up Lance Younger, executive vice president, EMEA general manager, and global alliances at Oro Labs, describes this gap as the “AI paradox.” The technology is enterprise-ready, but people are ...

Consumers are increasingly ignoring legitimate retail messages, mistaking them for scams. For brands, that hesitation is eroding one of their most effective real-time communication channels, as customers begin to treat nearly every 10-digit text as a potential threat FTC Consumer Sentinel Network data shows consumers lost roughly $470 million to te...

Security compliance and licensing stability are now central to enterprise open-source strategy Companies are grappling with shadow AI risks and changing vendor licenses. The focus is moving beyond adoption to ensure open-source systems are operationally hardened and remain legally portable....

The dreaded annual employee performance review ritual has long been a cornerstone of corporate life. However, in today’s fast-paced, skills-first economy, some high-performing organizations are replacing this once-a-year "autopsy" with continuous performance management strategies Management consultant Ken Lloyd argues in his recently released boo...

Sales teams face a crossroads: one path sidelines reps with automation, while the other uses AI to elevate human-centric selling At the center of this shift is a paradox: AI anxiety is real, but optimism about its impact is growing. While many workers remain wary of being replaced, leading sales organizations are focused on using AI to remove frict...

CIQ is expanding Rocky Linux beyond its community roots with commercially supported and AI-focused versions designed for enterprise and high-performance computing workloads In a series of moves this spring, the company introduced RLC Pro and AI-focused variants, along with an AMD partnership aimed at simplifying enterprise AI deployments....

In the fast-paced world of digital media, many businesses still treat public relations (PR) as a shortcut to instant visibility — and misunderstand how it actually drives results The reality is far more nuanced. Success comes from aligning brand expectations with PR execution....

Checkout friction often determines whether a sale happens — but post-purchase refund friction can erode profit margins. New data suggests that expanding payment options may be one of the most effective ways to improve both According to global payments technology firm ACI Worldwide, seven out of every 10 online shoppers abandon their carts at chec...

Nearly 93% of organizations identify vulnerabilities before attackers do — yet many still get breached after fixes are available, fueling a new era of "zombie software" and unmanaged legacy risk More than 60% of enterprise breaches now stem from vulnerabilities with available patches, underscoring a breakdown in execution rather than a lack of in...

Tension is building between legacy enterprise phone systems and a new, autonomous, agent-driven reality. For decades, the enterprise phone call has been the black box of CRM, creating a disconnected silo where customer data was trapped in unindexed recordings As digital channels evolved, the Interactive Voice Response (IVR) experience remained stuc...

In the print industry, e-commerce success now hinges on connecting automated digital workflows with slower, real-world production processes According to web-to-print software provider Infigo, demand for digital ordering, personalization, and automation across the print industry rose 18.2% last year....

Open source database software developer Percona is transitioning its cloud-native database-as-a-service (DBaaS) Everest platform into a new independent open-source project called OpenEverest The platform automates the deployment, provisioning, and management of MySQL, MongoDB, and PostgreSQL databases. The move reflects Percona’s commitment to op...

Logitech is positioning its new Rally AI Camera and Rally AI Camera Pro as lower-profile alternatives to bulky conference room video systems Instead of traditional video bars, the devices use smaller camera units built around one-inch imaging sensors and automated features designed to support both video quality and room management....

The Buy Now button is losing its luster. After years of digital-first dominance, shoppers are intentionally slowing down, stepping away from their screens, and heading back to physical stores — not for nostalgia, but for verification Faced with rising prices and a surge in fraud -- with 41% of consumers reporting fraud experiences -- today's shop...

Oracle has brushed aside an outreach from the open-source database community seeking more cooperative support for the MySQL project Many long-time MySQL contributors, engineers, and ecosystem leaders publicly voiced their support in an open letter inviting Oracle to discuss establishing a vendor-neutral foundation for the MySQL ecosystem....

As fleets of autonomous robots expand across warehouses and retail operations, the robots-as-a-service (RaaS) market is projected to grow more than 30% annually through 2030 — driving demand for more reliable wireless connectivity than traditional Wi-Fi can provide Private 5G networking firm Celona and connectivity provider Digi International beg...

Companies have tried to improve the employee experience by layering new digital tools onto outdated workplace systems. Instead of simplifying work, the result has often been more apps, more notifications, and more digital friction Many organizations are now turning to artificial intelligence to rethink the employee experience (EX) from the ground u...

Marketing with generic email blasts is outdated. It’s time to put a new tool to work: personalized outreach Email lead-generation expert Raphael Yu argues that “spray and pray” advertising tactics are failing and no longer viable. Instead, marketers must adapt to the new ethical, targeted messaging strategy to build better engagement, trust, ...

As artificial intelligence (AI) moves deeper into CRM and enterprise systems, it is opening a performance pathway that brings high-performance computing (HPC) capabilities to more industries CIQ, the founding support and services partner of Rocky Linux and developer of high-performance software infrastructure, in January announced Service Endpoints...