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When the coronavirus pandemic first hit, telecommunications companies prepared for an uptick in internet use. While they were right to ready themselves, there's been an even larger surge toward a more time-honored device: the classic telephone Indeed, the number of daily phone calls U.S. carrier Verizon handles has risen to 800 million -- the same ...
Customer service doesn't have to suffer while your company goes through a difficult transition. In fact, 78 percent of consumers said they stopped doing business with a company because of poor customer service. Now is the time to show your most valuable buyers how you'll keep them informed, updated, and respected throughout this crisis While your b...
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