Articles by Anthony Mitchell

The new top-level domain .tel began the go-live process on March 6. Unlike older domain iterations, .tel is not designed for hosting conventional Web sites. Instead, it uses the domain name system to store and transmit contact information that domain holders customize for content, keywords and privacy Here we examine how .tel will revolutionize soc...

Shrinking client pools, lack of access to credit and competition from offshore destinations are squeezing some business process outsourcing service providers in the United States. With declining revenues come cheaper valuations. This creates opportunities for other entrepreneurs seeking to expand their outsourcing business quickly through acquisitions...

An American's first impressions of India often include images of alternate approaches to trash management, intermittent electrical power supplies and issues of environmental sustainability In this interview with Trudy Heller, those approaches are seen from the perspective of Heller's work designing products for environmental sustainability and prov...

An American's first impressions of India often include images of alternate approaches to trash management, intermittent electrical power supplies and issues of environmental sustainability In this interview with Trudy Heller, those approaches are seen from the perspective of Heller's work designing products for environmental sustainability and prov...

An American's first impressions of India often include images of alternate approaches to trash management, intermittent electrical power supplies and issues of environmental sustainability In this interview with Trudy Heller, those approaches are seen from the perspective of Heller's work designing products for environmental sustainability and prov...

The Pakistan Software Houses Association (P@SHA) recently handed out its peer awards for the Pakistan IT industry. The awards provide an industry snapshot at a time when Pakistan has become the third most popular global IT outsourcing destination on RentACoder, an outsourcing marketplace. India and the U.S. are the top two outsourcing destinations ...

How to draw the advertising industry into the secondary market for domain names is preoccupying the domain name industry this year. Domain industry convocations have been grappling with the issue, seeing it as providing an opportunity for the secondary market to scale up and achieve sustained profitability and liquidity The most recent major confe...

Search advertising is like an onion -- simple on the outside but increasingly complex inside. Online advertising is discussed today the way bandwidth was discussed during the 1990s. Everybody is talking about it, nobody can get enough of it and much of people say about it is either nonsense or wishful boasting At a recent seminar on online advertis...

The most common and least understood marketing barrier facing outsourcing service providers is the absence of a strong brand. Most brands associated with IT and IT-enabled services (ITeS) companies are selected based on criteria relevant to the location of outsourcing firms, rather than the location where they intend to do business In the outsourci...

Successful entry into U.S. markets is difficult for outsourcing companies operating within North America. For call center and business process outsourcing (BPO) firms seeking to gain initial market entry or to expand their market share from offshore locations, it is even tougher The steps to market entry presented here focus on how to avoid the mo...

Colorblind people represent a significant but often neglected talent pool and consumer segment. Ten percent of Caucasian American men but less than one percent of women are estimated to have some form of colorblindness. Identifying opportunities to make products usable by as many people as possible, without degrading overall quality or performance, is a quality assurance function that is not always well understood or practiced...

Ten percent of Caucasian American men but less than one percent of women are estimated to have some form of colorblindness. Colorblind people represent a significant but often neglected talent pool and consumer segment. Identifying opportunities to make products usable by as many people as possible, without degrading overall quality or performance, is a quality assurance function that is not always well understood or practiced...

Opportunities for using new media for the public good have been overlooked in the excitement surrounding the rise of new media itself. Traditional public service ad campaigns are designed for television, a media form that is quickly waning The fading of television as a traditional media form, the end of television sets as distinct single-function d...

Afternic, the leading U.S.-based domain name reseller, has been purchased by NameMedia in a deal announced on Nov. 28. The acquisition is significant because of the traffic generated from the 1.8 million domain names listed for sale on Afternic's marketplace, as described below We begin here by describing the sale, then compare Afternic to its lea...

Labor market analysis needs to be part of the decision process on whether or where to locate or terminate operations around the globe Managers of globalized or labor-intensive operations such as software development, customer service and back office support should be able to guide labor market analysis activities and understand their results....

In considering whether or how to reorganize customer service and back-office functions offshore, the option to open a captive subsidiary service center may not receive full consideration in comparison to outsourcing options. Here we look at the case for Western companies to establish their own dedicated service centers -- especially in India The p...

One of the most advanced communication hubs in the world crashed unexpectedly in Seattle on Sunday afternoon, July 30, 2006 due to a string of malfunctions in the facility's electrical power system. The facility, called Fisher Plaza, is billed as one of the most secure data centers and telecommunications hubs in the Northwest, capable of surviving major earthquakes and running for weeks on its own power. It is comprised of two buildings, Fisher Plaza East at 197,000 square feet and Fisher Plaza West at 99,000 square feet...

The first article in this series focuses on eNom's acquisition of BulkRegister, and how it would change the marketplace for domain name registration. It details the state of the industry and how it has transformed from the early startup days into a revenue-generating machine. This concluding article will expand on those thoughts and delve into what this means for consumers going forward...

BulkRegister, the original low-price commodifier of the domain name industry, announced that its business and assets are being acquired by eNom of Bellevue, Wash. In an e-mail sent to customers on July 26, BulkRegister said that its user interface would be integrated into eNom's main platform and that eNom would be doubling its office space in Bellevue to accommodate increases in development and customer support operations...

In buying a U.S. company, liabilities do not cease once a seller has completed a deal. The allocation of liabilities is usually determined in the acquisition agreement. Acquisition agreements are described in the previous article in this series. Here we examine the role of indemnifications in acquisition agreements The role of indemnifications i...