Articles by Ajay Kapoor & Omesh Garg

The Role of CRM in Logistics Companies' IT Strategies, Part 2 Order Management - Pickups, Booking and Handling...

The Role of CRM in Logistics Companies' IT Strategies, Part 1 New CRM Strategy to Replace IT System Stack Scenario ...

The logistics industry faces several challenges with the tremendous growth observed in the last two decades. Global manufacturers in industries such as automotive, IT and consumer goods have outsourced supply chain activities such as distribution and warehousing to third parties. The industry has begun to offer additional value-added services around processing of products. In addition to transportation and storage of goods, logistics service providers (LSPs) may also assemble goods or package accessories. They are also doing consulting work to address complex global supply chain problems...