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There's no doubt that Siebel will continue to have a great influence on the company he founded, but there are so many layers to this decision that it is inevitable the significance of Siebel's move will be debated for some time. Let's look at some of those layers.

The state of Ohio is suing software maker PeopleSoft, seeking up to $510 million in damages and costs because of what it calls a faulty installation of the company's enterprise resource planning (ERP) applications at Cleveland State University.

Bozeman, Montana-based RightNow Technologies is a major player in the on-demand CRM space. In an interview with CRM Buyer, RightNow CEO Greg Gianforte explained that unlike hosted CRM leader salesforce.com, which has its roots in sales force automation, RightNow focuses primarily on customer service...

Jim Steele, president of worldwide operations at on-demand CRM provider salesforce.com, joined the company in October 2002 after a two-year stint as executive vice president of worldwide sales at Ariba. CRM Buyer caught up with Steele at salesforce.com's San Francisco headquarters earlier this month...